Q77 Privacy Policy — How Your Information Is Kept Safe
Q77 takes your personal data privacy seriously. Read this policy to understand what information we collect, how we use it, and what rights you have.
Last Updated: 2025
What Information We Collect
When you use the q77 platform, we collect the following types of information:
Account Information: At registration, we collect your name, mobile number, and date of birth. National ID information may also be requested for identity verification purposes.
Payment Information: Transaction details from bKash, Nagad, or Rocket — including amount (৳/BDT), date, and transaction ID — are stored securely. Your full PIN or password is never collected.
Device & Browser Information: Your device type, operating system, browser version, IP address, and session data are logged automatically. This is used to ensure the security and performance of the platform.
Usage Data: Behavioral data — such as which games you play, how long you spend on the platform, and which sections you use most — is collected to help us improve our services.
Cookies: Our platform uses session cookies and preference cookies to keep you logged in and remember your preferred language and settings.
How We Use Your Information
Q77 uses the data it collects solely for the following purposes:
- Account Management: For registration verification, login security, and password recovery.
- Transaction Processing: To accurately process deposit and withdrawal requests.
- Service Improvement: To analyze user experience and improve the platform's design and functionality.
- Security Monitoring: To detect and prevent fraudulent activity.
- Customer Support: To resolve your issues quickly by using relevant information.
- Legal Compliance: To meet requirements set by applicable laws and regulatory authorities.
We never sell your information to third parties or use it for advertising purposes.
Data Retention & Security Measures
Q77 stores all user data on secured servers, using industry-standard SSL/TLS encryption during both transmission and storage.
Key highlights of our security measures:
- All connections are handled through encrypted protocols.
- Sensitive payment data is stored with an additional layer of encryption.
- Unauthorized login attempts are automatically detected and blocked.
- Regular security reviews and system updates are carried out.
Your data is retained only for as long as necessary. After an account is closed, data is deleted unless retention is required by law.
Sharing Information With Third Parties
Q77 does not generally share users' personal information with third parties. However, limited disclosure may occur in the following circumstances:
- Payment Providers: Authorized payment service providers, including bKash and Nagad, will receive the information needed to complete transactions. These third parties operate under their own privacy policies.
- Legal Obligations: If required by a regulatory authority or court under Bangladeshi law, information will be provided accordingly.
- Fraud Prevention: In response to security threats, information may be shared with authorized partners on a limited basis.
Before sharing any data with third parties, we verify that they meet the required security standards.
Your Rights & Policy Updates
User Rights
Every q77 user has the following rights regarding their personal information:
- Right to Access: You have the right to know what information we hold about you. Log in and visit your account settings to view your data.
- Right to Rectification: If any of your information is incorrect or outdated, you can request a correction. Submit your request through the Help Center.
- Right to Erasure: Under certain conditions, you may request that your data be deleted. Where legal obligations apply, complete deletion may not always be possible.
- Right to Object: You may object to the use of your data for specific purposes.
Policy Updates
Q77 may update this Privacy Policy from time to time. Any changes will be published on this page, and for significant updates, a notification may be sent to your registered mobile number. We recommend checking this page regularly.
Contact
For any privacy-related questions, email us at [email protected] or Help Center Contact us.